A-Z

TUNE IN, SWITCH OFF

Welcome to the Chateau Károlyi Hotel & Restaurant,

We are happy to welcome you at our Hotel and will do our best to make your stay as pleasant as possible. The following information shall help you to familiarize with all our facilities. In case you have any additional requests or wishes, please do not hesitate to ask our receptionists for assistance.

We wish you a pleasant stay,

The management and the team of the Chateau Károlyi Hotel & Restaurant

 

 

"A"

ACCENT HOTELS

Accent Hotels is one of the youngest and most dynamically developing hotel group in Hungary, providing professional management for a number of hotels both in Hungary and abroad, including the Chateau Károlyi Hotel & Restaurant. We are happy to welcome you!

ADAPTER

Should you need an adapter or electrical converter for any of your electrical devices please contact our reception.

ADDITIONAL TOILETRIES

We are happy to provide you with a dental set, ladies set, comb, sewing kit, shower cap, shaving set, etc. These services are free of charge and they are available at the reception.

AIR CONDITIONING

Some of the rooms of our hotel are air-conditioned. The air conditioner can be adjusted with the remote control. The right upper button © can be used to turn the unit off or on. After switching on, the display shows the set temperature. You can adjust it by the up and down arrows in the center automatically.

 

"B"

BABY COT, BOTTLE WARMER

Baby cot and nursing bottle warmer are available free of charge. Please call the reception.

BANK, ATM

The next cash machine is located in Bodajk, approximately 5 km from our hotel. For further information please contact our reception.

BAR

Our restaurant and terrace are open from 7.00 a.m. to 10.00 p.m. You are welcome!

BATHROBE

Bathrobes are available upon request at the reception.

BOTANICAL WALK

Every 3rd Sunday during the year we offer a botanical walk through out the 50 hectares of historical garden around the chateau. We keep this program despite the weather. Pre registration is neccessary.

BREAKFAST

Start your day with a sumptuous buffet breakfast or à la carte offer, depending on our occupancy, in our restaurant from 7.00 a.m. until 10.00 a.m.

If you need to depart early, we are happy to offer you a breakfast package which you can pick at the agreed time at our reception. If you need this service please indicate it the previous day until 8 p.m.

 

"C"

CHECK IN / CHECK OUT

On the day of arrival we prepare your room until 2.00 p.m. On the day of departure, we kindly ask you to vacate your room latest until 10.00 a.m. If you require a late check-out, please contact the reception. An extra charge may occur and the service is only provided upon availability.

CLEANING THE ROOM

Our Housekeeping does the daily cleaning in the afternoon. Bed linen are changed twice a week, unless otherwise requested. Should they not be able to access your room (“do not disturb”), you have the possibility to get towels or additional toilet paper at the reception.

In order to protect the environment, towels are also changed twice a week. Should you wish to have your towels changed more frequently please leave them on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.

COAT HANGERS

Should you require more than the amount provided, please, do not hesitate to contact the reception.

CONCIERGE SERVICE

Luggage storage, relevant information about train and bus schedules, recommendations, etc. are available 24 hours at our reception desk.

CONFERENCE FACILITIES

The Chateau Károlyi Hotel & Restaurant is the perfect location for your meetings and events. It does not matter if it is a small training session, a conference or an incentive event, our colleagues will be happy to help you to organise everything.

For further information please contact us via e-mail to sales@karolyikastely.hu or phone +36 22 578 080.

CONSUMPTION

Your consumption in our restaurant can be charged to your room and you may pay it before you leave our hotel.

CLOTHING

We ask our guests to visit the restaurant at dinner hours in appropriate clothing. Please leave your shorts, bathrobes, casual clothes in the room.

 

"D"

“DO NOT DISTURB”

In case you do not wish to be disturbed, please hang your ‘Do not disturb’ card on your door handle. If phone calls should not be passed to your room, please advise the reception. It is part of our security policy we do not give out any room numbers of our hotel guests.

 

"E"

ELECTRICITY

The voltage is 220V in Hungary. Please, contact our reception for converters if needed.

EMERGENCY CALLS

                               Reception              022

                               Emergency             112

                               Police                      107

                               Ambulance            104

                               Fire department   105

 

EXTRA BLANKET AND PILLOW

Please, contact our reception to have a complimentary extra blanket or pillow.

 

"F"

FIRE ESCAPE PLAN

Please, read the instructions carefully and locate the emergency exits. In case of fire green lights on the corridors guide you to the exits. Should you see fire, please, immediately dial extension 022 for the reception. The fire extinguishers and fire alarms are well marked in red. Do not use the elevators. The staircase leads you to the ground floor of the hotel.

FIRST-AID

If you need the first- aid kit, please contact the reception desk. The hotel cannot provide medicine due to legal regulations.

FLOWERS

Please contact the reception if you need a bouquet of flowers.

 

"G"

GAMES

Please turn to our reception to check upon our lates board game offer. Also table tennis and board football are available upon request. Please make sure to return lent games after use to our reception, so future guests can also enjoy these services.

GIFT SHOP

Our gift shop is open from 10.00 a.m. to 6.00 p.m. on all days. Here you can get some little gifts or books.

GUESTS COMMENTS

In our chateau and all Accent Hotels the feedback of our guests is really valuable. Therefore we ask you to complete a quick online survey via www.karolyikastely.hu or the questionnairy in your room. Thank you very much.

GUIDED TOURS

Our chateau does not only operate as a hotel, but also as the „Hungarian and European Cultural Meetingpoint”. It can be visited with guided tours troughout the year for a fee. For our hotel guests guided tours are free of charge, and do not need advanced scheduling. Should you have special requests for timing or otherwise please check with our reception.

 

"H"

HAIR DRYER

Hair dryers can be found in the bathrooms.

HALF BOARD

There is not only the possibility to have breakfast at our restaurant, and choose other meals from our à la carte menu but you might also use our half board offer. This is served from 6.00 p.m. on a daily basis depending on our occupancy as a four- course menu or buffet style.

HEATING

Our hotel has a central heating system, which we adjust to the optimal temperature in the rooms before the arrival of our guests, depending on the weather conditions. If the temperature is inadequate and you want to change the temperature, you can manually adjust this with the regulator on the radiator behind the radiator blanket grid. The temperature can be reduced while turning the knob towards the wall, and raised by turning it outward.

 

"I"

ICE CUBES

Should you need some ice, please contact the reception or the restaurant.

INFORMATION

Brochures and information materials about the chateau and its area are available at our reception.

INTERNET/WIFI

Wireless internet is at your disposal in all rooms and in common areas.

IRONING ROOM

The reception will be glad to show you our ironing room which is open 24 hours a day. Please do not forget to turn off the lights and the iron after you have finished.

 

"K"

KEYS

Please leave your keys at the reception upon checkout. If you lose the key, you will be charged an amount of 5 EUR/ key for the loss.

 

"L"

LETTER PAPER, ENVELOPE

If you need a letter paper or an envelope, ask the reception. This service is free of charge.

LOST AND FOUND

Please contact the reception to assist you. Lost and found articles, except for perishable items are kept for six months. We will be happy to mail your left items, extra charges for the delivery costs will apply in advance.

LOUNGE AREA

All over the chateau we offer you seating corners to rest and enjoy your time. Please feel free to take a seat.

LUGGAGE ASSISTANCE AND STORAGE

Our reception provides complimentary luggage storage services on demand.

 

"M"

MAINTENANCE

Should you find any equipment in your room to be out of order or malfunctioning, please kindly inform the reception.

MASSAGE

Different sorts of massages can be booked in our hotel from external providers. Please, make your appointment at the reception.

MEDICAL ASSISTANCE

Please, contact our reception.

MINIBAR

You have a private minibar in your room that will be refilled on a daily basis. For prices, please refer to the price list found on the table. Should you require any additional drinks, please contact the reception.

MOBILE PHONES

Mobile telephones can be used throughout the hotel, although kindly refrain from use in the restaurant and common areas. For the well-being of our guests we trust on your kind understanding that the ringing tone has to be kept on a low level in the breakfast room, restaurant and inside the hotel.

Please contact the reception for mobile phone chargers, if you have forgotten to bring yours.

MONEY EXCHANGE

EUR and HUF (Hungarian Forint) cash payment at the reception is accepted, however money exchange in the hotel is not possible. The reception may advise you of the nearby banks, exchange offices and their opening hours.

 

"N"

NON-SMOKING ROOMS

All our guest rooms and the building are non-smoking. Please respect the non-smoking guidelines.

NORDIC WALKING

Our huge park offers several routes for walks. Please ask our reception for nordic walking sticks, to be used by our hotel guests free of charge.

 

"P"

PARKING

Our hotel has own outside parking areas. The nearest you will find under the clock tower of the northern wing, one at the main entrance of the wash house and one next to the barn. During big events other parking facilities are named.

PAYMENT

Our hotel accepts cash payment in Hungarian Forints (HUF) or Euro (EUR). The following major credit or debit cards are accepted: American Express, Eurocard/ Mastercard, Maestro card, Visa and Visa electron cards. Please, contact our reception for further information. Our Hungarian guests can also pay with SZÉP cards provided by OTP, MKB and K&H.

PETROL STATION

The nearest petrol station is only 1,6 km away from our hotel and it is open 0-24 hours.

PETS

Our hotel is pet friendly, but charges do apply for the extra cleaning costs. If you have your loved one in the room, please hang the „dog” hanger to the doorknob. If you are on a walk with him, please also notify our housekeeping, so we can clean your room on a daily basis.

PHARMACY

The nearest pharmacy is within 10 minutes walking distance. Ezüstkehely Pharmacy: 8052 Fehérvárcsurgó, Dózsa György street 37. For further information, please call the reception.

PHOTOCOPYING

Photocopying is available at the reception for a charge.

PICNIC

Combine your afternoon walk with a relaxing picnic. We compile a picnic basket for you, which you can enjoy under the old shaded trees in the chateau’s park.

POST OFFICE

The closest post office is located 5 minutes from the hotel. If you wish to send a letter, please hand it on to the reception and we will handle it for you.

PUBLIC PHONE

Telephone calls can be initiated from our reception. Please, contact the reception for further information and rates.

 

"R"

RECEPTION

Our reception team is at your disposal 24 hours every day of the week either in person or via house phone on extension 022.

RESTAURANT

Our restaurant is located on the ground floor in the northern wing of the main building. Opening hours are 7.00 a.m. to 09.00 p.m. During this time you are welcome!

ROOM SERVICE

Our colleagues are at your service from 7.00 a.m. to 9.00 p.m. For other meals you can choose from our breakfast, daily lunch offer, our à la carte menu. In case of room service, we charge an extra service fee of 1.000.-HUF/ person.

ROOM RESERVATIONS

Should you wish to book a room for your upcoming visit please contact our reception. Visit the official website of the Chateau Károlyi Hotel & Restaurant for the best available rates: www.karolyikastely.hu.

ROOM TO ROOM CALL

Please dial 022 and request the reception to connect you.

 

"S"

SAFE AND RESPONSIBILITY

Please, keep your valuables in the room safe. The hotel does not take any responsibility for valuables not being kept in safe. Please find the description about the use of the safe in the wardrobe next to it. There is a central safe at your disposal at the reception as well.

SECURITY ADVICE

We recommend you to close your room door while not inside or during the night time.

SEWING KIT

A sewing kit is available free of charge at our reception.

SHOE SHINE

Shoe shine machine is available on the ground floor, left from the main entrance.

SHOPS

Please contact the reception for the list of shops and opening hours.

SIGHTSEEING, EXCURSIONS

Fehérvárcsurgó and its surroundings offer a wide range of programmes and excursions. Our reception will be pleased to advise you.

SLIPPERS

Should you need comfortable slippers, please call the reception.

SMOKING POLICY

Chateau Károlyi Hotel & Restaurant is a dedicated non-smoking hotel for the comfort and health of our guests. Smoking is permitted from 5 meters of the entrances at the designated smoking areas.

STATIONS (BUS & TRAIN)

The main bus station of Székesfehérvár is within 18 km from our hotel, the train station is 19 km away. The easiest way to get there is by taxi. Please check with our reception for further information.

 

"T"

TAP WATER

The tap water is potable quality. If you would like to drink mineral water you can find it in the mini-bar.

TAXI AND TRANSFER

Please call the reception.

TELEPHONE

You can reach the reception desk by dialing 022. To reach an outside line you must first dial 0, for local calls 06 + area code + phone number.

The telephone in your room allows you to make direct local and international calls. The charges per unit, automatically charged to your hotel bill, are the following:

 

Local calls: 100.- HUF / Minute (cca. 0,4 Euro/ min)

National calls: 200.- HUF / Minute (cca. 0,8 Euro/ min)

International calls: 500.- HUF / Minute (cca. 2 Euro/ min).

TELEVISION

You can switch on the TV with the help of the remote control and choose any program from the menu. You will find the list of TV channels on your desk.

TIME ZONE

The local time in Hungary is based on the Mid-European time (Greenwich Mean Time +1 hour). For the exact time, please ask the reception.

TIPPING

The service charges in Hungary are not included in the prices of the hotels and restaurants. Should you feel that you received a very good service, of course a tip is always welcome. As a general idea 10-15 % of the total price is recommended. Our prices in the restaurant include a service charge.

 

"U"

UMBRELLA

Umbrellas are available at our gift shop next to the reception.

 

"V"

VASE

Please contact the reception, should you require a flower vase.

 

"W"

WAKE-UP SERVICE

Please, kindly advise our reception about the time you wish to have the wake-up call.

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